1. Eligibility for Returns

• We accept returns within 30 days from the date you receive your order.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Due to hygiene and safety concerns, soaps and personal care products  cannot be returned once used.

2. How to Initiate a Return

• Please contact our customer service team at ordersidunn@gmail.com  to initiate a return or use the form below.
• Include your order number, the item(s) you wish to return, and the reason for the return in your message.

3. Refunds and Exchanges

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed back to your original payment method. Please note that it may take 5-7 business days for the refund to appear in your account.
• You may also request an exchange for a different item if preferred.

4. Non-returnable Items

The following items are non-returnable:

• Used soaps, candles, or other personal care products.
• Items purchased from clearance or sale sections (unless defective).

5. Damaged or Defective Items

• If your candle or soap arrives damaged or defective, please contact us within 7 days of receipt, and we will offer a full refund or replacement.
• We may request photos of the damaged or defective item to process your claim.

6. Return Shipping

• Customers are responsible for return shipping costs, except in cases of damaged or defective items.
• We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items without tracking.

7. Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at ordersidunn@gmail.com.

Thank you for shopping with Idunn’s Treasures! We appreciate your business and are committed to ensuring your satisfaction.